How do I get a refund or exchange?
All returns must include the product and its box in their original condition. Spring Court reserves the right to refuse a return that does not respect these predefined conditions and without prior contact with our customer service.
We will not be able to offer you an exchange or refund for an item purchased from a third-party website or reseller.
For countries in the European zone, if your order has been received within 30 days, we offer an exchange or refund for your order under the following conditions:
. In the case of an exchange, we will cover the cost of return by issuing a prepaid return slip. You can contact our customer service so that we can send you a copy by e-mail. The new pair will be sent to you free of charge.
. In case of a refund, the return costs are at our expense.
For countries outside the European zone, no exchange is possible. Any return will result in a refund of the product(s) purchased. Return shipping costs cannot be refunded or advanced. The return of your order must be done manually within 30 days after receipt of your order, to the following address:
Rue Hippolyte Bayard
PAE du haut-villé
60000 BEAUVAIS France
If there is a defect on your product,we will cover the cost of returning your product to us for an exchange up to €35/