RETURNS
You have a period of 30 working days of receiving your order to return a product.
If the return process is respected, return costs are offered for the following countries: Metropolitan France, Austria, Belgium, Czech Republic, Estonia, Finland, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, and Spain.
For the other countries, return costs are the responsibility of the buyer and they cannot be refunded (except for defective products).
You must register your return request with our Customer Service team or it will not be processed. In all cases, please follow the details of the process below.
To return your order:
To return an order, please contact our customer service team by email at contact@springcourt.com Briefly indicate which product(s) you wish to return and the reason. Our customer service team will provide you details of the return process.
For any return, please put the unused shoes in their original and intact packaging. Then pack it in such a way that it will be protected during transport.
EXCHANGE OR REFUND
Exchange
If you wish to return your order for an exchange we offer free shipping on the replacement items towards these countries: Metropolitan France, Austria, Belgium, Denmark, Estonia, Finland, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, and Spain.
We don’t make exchanges for other countries but you can request a refund and place a new order.
Refund
Refunds will be made a few days after receiving your return, by the same means of payment you used for the initial transaction, in accordance with the return process with its original packaging and intact product.
Refunds may be withheld until Spring Court has received the item or until you provide proof that it has been shipped. The date taken into account will be that of the first event to occur.
Depending on countries, goings delivery costs can be refunded by Spring Court. They cannot be refunded in case of an order partial refund.
Sales and special offers
During sales or special offers, you can only request a refund. Please, note that exchange is not possible.
SHIPPING
| Destination | Service | Delivery time | Price | |||
United Kingdom | Colissimo | 2-6 working days | 30 €,(free from 250€) | |||
Belgium, Germany, Netherlands, Luxembourg | Colissimo | 2-6 working days | 10 €, (free from 200€) Express: 12€ | |||
United States, Australia | Colissimo | 4-12 | 45 € | |||
Metropolitan France | Colissimo France - without signature | 2-6 working days | 8 €, (free from 100€) Express: 12€ | |||
Switzerland, Sweden, Denmark, Hungary, Poland, Czech Republic, Slovakia, | Colissimo | 4-10 working days | 15 €, (free from 250€) Express: 20€ | |||
Greece, Iceland, Finland, Norway, specific territories Spain & Portugal, Croatia, Malta, Turkey, Maghreb, Romania and other Eastern European countries | Colissimo | 3-7 working days | 20 €, (free from 250€) Express: 25€ | |||
Canada, China, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Israel | Colissimo | 4-12 working days | 45 € | |||
Austria, Spain, Portugal (excluding specific territories), Ireland, Italy | Colissimo | 2-6 working days | 12 €, (free from 200€) Express: 15€ | |||
Africa (excluding Maghreb), Middle East, Americas (excluding USA and Canada), other Asia, Oceania (excluding Australia). | Colissimo | 4-12 working days | 50 €, (free from 350€) | |||
Guadeloupe, Martinique, Guyana, Reunion, Mayotte, | Colissimo | 4-12 working days | 30 €, (free from 300€) | |||
| New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories | Colissimo | 4-12 working days | 40 €, (free from 350€) |
*Please, note that some countries cannot be delivered. In this case, you will be informed when you will choose a delivery address during your order.
N.B.: Orders placed before 2 PM are shipped the same day, excluding weekends and holidays. After 2 PM, orders are shipped the next working day.
Otherwise, note that a customs control can be carried out depending on the country of delivery. In this case, Spring Court could not be responsible for longer delivery times.
CONTACT US
For any return, request or claim in relation with your order, you can contact: Spring Court Customer Service contact@springcourt.com
