SHIPPING & RETURNS

SHIPPING

Destination    Service    Delivery time    Price excl tax
Metropolitan France Colissimo France - without signature 2-4 working days

Free for orders over 120€.

If order <120€, shipping costs 8€.

Metropolitan France Express

Chronopost express D+1

12€

Germany, Belgium, Luxembourg, Netherlands

Colissimo- with signature 2-6 working days

Free for orders over 200€.

If order <200€, shipping costs 10€.

Austria, Spain (excluding specific territories), Portugal (excluding specific territories), Ireland, Italy

Colissimo- with signature 2-6 working days

Free for orders over 200€.

If order <200€, shipping costs 12€.

United Kingdom

Colissimo- with signature 2-6 working days

Free for orders over 250€.

If order <250€, shipping costs 25€.

Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Sweden

Colissimo- with signature 2-6 working days

Free for orders over 250€.

If order <250€, shipping costs 15€.

Greece, Iceland, Finland, Norway, Turkey, Maghreb, specific territories Spain & Portugal, Croatia, Malta, Romania and other Eastern European countries

Colissimo- with signature 2-6 working days

Free for orders over 250€.

If order <250€, shipping costs 20€.

Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel, India

Colissimo- with signature 2-6 working days

Free for orders over 300€.

If order <300€, shipping costs 35€.

United States

Colissimo- with signature 2-6 working days

Free for orders over 350€.

If order <350€, shipping costs 35€.

Africa (excluding Maghreb), Middle East, Americas (excluding USA and Canada), other Asia, Oceania (excluding Australia). Colissimo export 8-18 working days

Free for orders over 350€.

If order <350€, shipping costs 50€.

Guadeloupe, Martinique, Guyana, Reunion, Mayotte, Saint Pierre and Miquelon, Saint Martin, Saint Barthélemy.

Colissimo export 8-18 working days

Free for orders over 350€.

If order <350€, shipping costs 30€.

New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories.

Colissimo export 8-18 working days

Free for orders over 350€.

If order <350€, shipping costs 40€.

*Please, note that some countries cannot be delivered. In this case, you will be informed when you will choose a delivery address during your order.

 

N.B.: Orders placed before 2 PM are shipped the same day, excluding weekends and holidays. After 2 PM, orders are shipped the next working day.

Otherwise, note that a customs control can be carried out depending on the country of delivery. In this case, Spring Court could not be responsible for longer delivery times. For all deliveries outside the European Union, the client remains responsible for all customs duties and local taxes that may occur .

 

 

 

RETURNS

You have a period of 30 working days of receiving your order to return a product.

If the return process is respected, return costs are offered or partially refunded for the following countries: Metropolitan France, Austria, Belgium, Czech Republic, Estonia, Finland, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, and Spain.

For the other countries, return costs are the responsibility of the buyer and they cannot be refunded by Spring Court (except for defective products).

You must register your return request with our Customer Service team or it will not be processed.
In all cases, please follow the details of the process below.

 

 GPC LOGISTIC & OVERSEAS

RETOURS SPRING COURT

28 RUE DU MOUTOT

10150 LAVAU

FRANCE

TO RETURN YOUR ORDER

To return an order, please contact our customer service team by email at contact@springcourt.com Briefly indicate which product(s) you wish to return and the reason.
Our customer service team will provide you details of the return process.
For any return, please put the unused shoes in their original and intact packaging. Then pack it in such a way that it will be protected during transport.

 

 

EXCHANGE OR REFUND

 

Exchange

If you wish to return your order for an exchange we offer free shipping on the replacement items towards these countries: Metropolitan France, Austria, Belgium, Denmark, Estonia, Finland, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, and Spain.
We don’t make exchanges for other countries but you can request a refund and place a new order.

 

Refund

Refunds will be made a few days after receiving your return, by the same means of payment you used for the initial transaction, in accordance with the return process with its original packaging and intact product.
Refunds may be withheld until Spring Court has received the item or until you provide proof that it has been shipped. The date taken into account will be that of the first event to occur.
Depending on countries, goings delivery costs can be refunded by Spring Court. They cannot be refunded in case of an order partial refund.

 

Sales and special offers

During sales or special offers, you can only request a refund. Please, note that exchange is not possible.

 

 

For any return, request or claim in relation with your order, you can contact:

Spring Court Customer Service

contact@springcourt.com