To find details of ours delivery times and costs according to your shipping destination, we invite you to consult the dedicated page.
Once the order has been confirmed, it is no longer possible to cancel it. You can contact us using the contact form for any questions about the delivery tracking.
After your order has been shipped, you will receive an email containing the tracking number of your package. You will also be able to find this tracking number in your customer area, section "your orders".
If the status of your package is indicated as "delivered", contact us using the contact form. For all international orders, please contact DHL customer service on 0809 400 213 and then our customer service department.
If the status of your order indicates "returned to sender" (for example if the address is wrong or incomplete), you will automatically be contacted within a few days after your package is received by our team.
Nous vous proposons plusieurs modalités de paiement sécurisés avec 3D secure pour passer votre commande : PayPal ou via Carte Bleu, VISA ou MasterCard.
Notre système n’accepte pas le règlement avec American Express.
Any order with the status "payment error" is automatically cancelled. You will have to place another order on our site. You can then try a different payment method. Our customer service is at your disposal to guide you through your purchase.