ORDER
What are the cost and delivery times?

To find details of ours delivery times and costs according to your shipping destination, we invite you to consult the dedicated page


Can I cancel my order?

Once the order has been confirmed, it is no longer possible to cancel it. You can contact us using the contact form for any questions about the delivery tracking.


How do I track my order?

After your order has been shipped, you will receive an email containing the tracking number of your package. You will also be able to find this tracking number in your customer area, section "your orders".


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RETURN & REFUND
I bought a pair on the website, can I exchange in store?

Any purchase made in one of our official stores must be returned to the shop where the purchase was made. For any purchase made on the website, you’ll need to send us a request via the contact form.


How do I get a refund or exchange?

All returns must include the product and its box in their original condition. Spring Court reserves the right to refuse a return that does not respect these predefined conditions and without prior contact with our customer service. 

We will not be able to offer you an exchange or refund for an item purchased from a third-party website or reseller.

For countries in the European zone, if your order has been received within 30 days, we offer an exchange or refund for your order under the following conditions:

. In the case of an exchange, we will cover the cost of return by issuing a prepaid return slip. You can contact our customer service so that we can send you a copy by e-mail. The new pair will be sent to you free of charge.

. In case of a refund, the return costs are at our expense.

For countries outside the European zone, no exchange is possible. Any return will result in a refund of the product(s) purchased. Return shipping costs cannot be refunded or advanced. The return of your order must be done manually within 30 days after receipt of your order, to the following address:

SPRING COURT

C/O ADS

Rue Hippolyte Bayard

PAE du haut-villé

60000 BEAUVAIS France

If there is a defect on your product,we will cover the cost of returning your product to us for an exchange up to €35/


The item I received is defective or does not correspond to my order, what should I do?

We are sorry that you have received the wrong item or that it is faulty, please send us a message using our contact form as soon as possible so that we can help you.


PRODUCTS
What are the holes on each shoe for?

All our models have a rubber sole with four ventilation holes on each side. This innovative design, patented since 1936, provides permanent natural ventilation inside the shoe. This is the key to the ingenuity of the Spring Court!  

Find out more on our history page.


What materials are used in the design of the models?

Selected with the greatest care for their durability, our materials are designed to be worn in all seasons. For the design of our shoes, we use materials such as: cotton (canvas, twill), full grain leather (cowhide, lambskin sourced in France, goatskin), suede and linen.

The glue used in the manufacture of our shoes does not contain any animal products.


Are the insoles removable?

Each shoe has a removable insole. Made of shock absorbing cells and the Spring Court natural ventilation system, its lightness and flexibility guarantee exceptional comfort, adapted to the shape of your foot. 


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PRODUCT CARE
Can I put my shoes in the washing machine?

We do not recommend putting your Spring Court shoes in the washing machine to avoid damage to the material. We invite you to discover our advice on how to care for your shoes below.


How do I look after my Spring Court?

Here are our tips for cleaning and caring for your shoes. Before cleaning, we recommend removing the insole.

To best look after your shoes, each material requires special care:

. CANVAS  using a dry soft brush remove anything that may have attached to the shoe. Then, using slightly soapy water and a soft brush, gently scrub the entire shoe. We recommend that you avoid using a hard brush as this could damage the fabric. Once the shoe has been cleaned and dried, use a waterproofing agent to treat it one last time to protect the material.

. LEATHER (cowhide, goat): in the same way as canvas, first remove visible residues with a soft brush. Then moisturise the leather to restore its suppleness and shine. Once dry, a waterproofing agent will protect your pair.

. NUBUCK / SUEDE: avoid the use of any liquid products and banish any greasy product that could drip on the surface of your shoe. Preferably use a suede rubber or a soft brush for dry cleaning.

. LAMBSKIN : before use, be sure to apply a neutral waterproofing agent to avoid altering the colour of your shoe. If marks appear after a heavy rain, let your shoes dry and then rub the marked areas with a soft cloth. Then waterproof your shoes again. As with Nubuck, avoid contact with cream or body lotion, which are too greasy for this leather. 

. RUBBER: we recommend you rub it with a classic white eraser. You can also use a brush with warm water and soap, rinsing well. Do not hesitate to clean it regularly to restore its natural colour.

. INSOLES: we recommend that you hand wash your insoles and air dry them well. 


GENERAL INFORMATION
Can I use my promo code in stores?

Promotion codes issued exceptionally on the occasion of specific events or commercial gestures are exclusive to our website.


Which countries do your ship to?

When you enter your address, you will find a complete list of countries for which we offer delivery.


Where are the Spring Court stores located?

Our brand has three of its own shops located in Paris:

 

22 Rue du Renard, 75004 Paris

Permanent & New collection: Men & Children

+331 48 87 24 23

 

12 Rue des Canettes, 75006 Paris

Permanent & New collection: Men, Women & Children

+331 46 33 52 44

 

5 Passage Piver, 75011 Paris

Permanent & Outlet

+33 1 43 57 96 63

 

 

 


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